SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Haneystores (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://haneystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The charm is bigger than I thought, the same is good size, not ordinary, very beautiful the chain
The product is fine and delicate good material I hope it will not be spent with the time of use I recommend to the seller the shipping is very fast the chain is a little short but can be used
Very beautiful, excellent compa and quality .. Only came a little late
Super nice, I have loved it, I had not ordered with this seller I hope if they are stainless steel
The design is super beautiful, the chain everything, I have loved it, I hope if it is stainless steel and nothing happens to the color, the super fast delivery.
Delivery two weeks. While new-looks great. The granddaughters are happy. If the "Gilding" is enough for a month, it will be great.
Very beautiful ..! I thought the said would be bigger, however it looks very good ..! Arrived before the indicated time ..!
I thought it was beautiful but smaller than I expected, but beautiful
Beautiful second time I buy the cool material
Beautiful. .. Beautiful... Too much a Grace would definitely buy again. Fast delivery perfect package. Congratulations.
Very nice, and I take a bath with it and nothing is faded, the shipment always arrives very fast as in 10 days in Mexico
Very beautiful I loved it arrived in good condition I recommend it a lot, I arrived very quickly thank you.
Small pendant with your initial. The chain is thin, the pendant is hollow in the middle. Looks great. Strongly recommend.
It arrives as it appears in the photo this beautiful and arrived earlier than expected I recommend it a lot
1
The pendant is very cute, very delicate, but I was hoping it would be bigger. Already dressed it, oh with the letter of my name. I recommend it to everyone. Buy, you will not regret it. The seller Thank you.
Very beautiful I loved good quality arrives on time all this very beautiful I will ask for more bracelets
The necklace is beautiful, I loved it... The delivery man very kind. Arrived ahead of time thank you😃
Beautiful as the supplier shows it excellent quality if you buy again with the supplier arrived before the date.
I gissto good price bad quality it stain I do not recommend it no matter how much the material does not work