SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Haneystores (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://haneystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Seller! Fast Delivery! Works really well and for the money is definitely worth it, I would definitely recommend ☺️👍🏻
It is not very powerful but it is useful to shake the seat
When I saw the box I thought that I would not like it for the photo that it brings but when I use it I realized that it works well for the price hurts that it only brings a filter the supplier should mention if one wants buy other filters. It seems that the hard pile
The vacuum cleaner is going well and it is what I expected. But the package arrived in the conditions seen in the photo. But bad it works.
Great product, arrived perfect. Has a good power. Do not know Qto long lasts battery, but it seems Q lasts well.
Powerful product, well vacuumed the computer keyboard, useful components, everything as the announcement
Everything seemed correct; But, of operation or little, not much: nothing; It does not suck a sheet of toilet paper, so I have to return it.
Perfect😍😍😍😍From the water, small and practical! !!!!!!!!!!!!!!!!!!!!!!!!!!! Helium! !!!!!!! Super recommends❤️❤️❤️❤️❤️❤️
The vacuum cleaner is tiny, but it sucks the moors well Comfortable to hold and lightweight
Surprised a lot, there was nothing for him Easily cleaned the table setup Easy to assemble and use, the power is good for the price
They are deprived of sofas on the sides of this small dirt
Beyond expectations. Looks good, works fine. Very recommended. The shipping was fast and the item arrived perfectly with no scratch
Product of excellent quality, works well to clean the PC keyboard, quite like it, charging could be a little faster
The product is smaller than I expected but very high quality gravitational pull is incredible
The shipping is fast and the sound is a little big, but the suction is OK!
Very noisy but works very well for the price. Extra convenient in small corners. Tres
It is good size to have on the cart, arrived in the stipulated time, the color is same as shown in the reference photo
Product arrived right, according to the announcement. Already tested and it's working.
I bought it for the car. I'm trying to write it. I 've been cleaning the window sill. The power is good and the cleaning is very good.
I bought this wireless mobile vacuum cleaner, I confess that I did not think I was very good. Upon receiving I went to test on the carpet of my car surprised me.